Frequently Asked Questions
1. Who is Echo Technologies and what do you do?
Echo Technologies (EchoTeam) is a network solutions provider headquartered in Kennesaw, GA. We design, build, and manage complex IT and telecom systems—everything from fiber-optic “outside plant” networks to CCTV security, Wi-Fi, and voice solutions. In short, we are a “trusted leader in IT and Telecom construction,” specializing in end-to-end infrastructure for businesses and municipalities. Our team handles projects nationwide (even in the Bahamas) and provides 100% U.S.-based network support and call-center services. We integrate fiber, wireless, security, and VoIP systems so clients can focus on their core business.
2. Where is Echo Technologies located and what areas do you serve?
Our corporate headquarters is at 1590 N. Roberts Rd, Kennesaw, GA 30144. We also have a key office in Orlando, FL, and serve clients across the continental U.S. (including Georgia and Florida) and even in the Bahamas. In general, Echo supports networks nationwide: from municipal broadband projects to hospitality systems in Florida, our services are available wherever our clients need reliable connectivity. We handle local permitting and build-outs in each region, ensuring projects comply with local regulations.
3. What industries do you specialize in?
Echo focuses on sectors that demand advanced connectivity and security. Our work spans hospitality (hotels and resorts), retail, legal/financial firms, municipalities, education (campus IT), mining, and more. For example, we ensure hotel guests have reliable high-speed Wi-Fi, help retailers secure data and customer safety, and build broadband networks for counties and cities. We also support colleges and corporate campuses with fiber backbones and fixed wireless. In short, any organization that needs robust IT infrastructure can benefit from our expertise.
4. How do I request a quote or start a project with Echo?
To get started, simply contact us or fill out the form on our website. We’ll ask for basic info (your company, location, project scope) and then schedule a free consultation or site survey. From there, our team will provide a customized proposal. We are responsive to inquiries and pride ourselves on quick turnaround – just one call puts you in touch with an Echo team member who can answer questions and guide the next steps.
5. Is your call center support US-based?
Yes. Echo CX Solutions is 100% U.S.-based. All of our call center agents work in U.S. facilities (Kennesaw, GA and Orlando, FL), not overseas. We provide live call support, virtual reception, and back-office services entirely within the U.S. for privacy, quality, and reliability. In fact, our tagline is “US Based Outsourced Call Center – Live Call Support”. You’ll be talking to agents trained in American English and familiar with U.S. business practices.
6. What is Echo CX Solutions (your call center)?
Echo CX Solutions is our U.S.-based outsourced call center and customer support division. We handle live inbound/outbound calls, virtual receptionist tasks, lead generation, and back-office support for clients. For example, we can manage 24/7 help desks, appointment scheduling, order entry, and other non-technical support functions. The goal is to let our customers focus on core business while we handle their routine customer service and back-office tasks with professionalism and 24/7 coverage.
7. What does “outside plant (OSP) fiber construction” mean?
Outside Plant (OSP) Fiber Construction refers to installing fiber-optic cables between buildings, along streets or property right-of-ways, and up utility poles or underground—all outside walls. Echo builds these networks end-to-end. Our OSP services include designing the network route, aerial and underground cable installation, fusion splicing, testing, and permitting. OSP construction supports high-bandwidth needs across campuses, cities, and multi-building campuses. In short, if your project needs long-distance fiber backbone or campus interconnect, Echo’s fiber OSP team handles the entire job.
8. Why should I choose Echo for fiber network installation?
Echo brings in-house expertise to fiber projects. Our team has years of OSP fiber experience and uses the latest technology (fusion splicers, OTDR testers) to ensure reliability. We offer turnkey project management, handling design, permitting, construction, and coordination with local authorities. After installation, we provide 24/7 support for maintenance and emergency repairs. Many customers trust us because we deliver scalable networks on time and on budget. In fact, one client testimonial says: “ECHO has the technical resources and acumen to handle ANY corporate need”.
9. What is fiber splicing and why do we need it?
Fiber splicing is the process of permanently joining two fiber-optic cables end-to-end. It’s needed whenever cable sections are connected (e.g. during installation or repairs). Echo’s technicians use precision fusion splicers to minimize signal loss. Proper splicing and testing (using an OTDR) are critical for network performance and warranty compliance. We ensure every splice meets industry standards, so your fiber network delivers maximum speed and reliability.
10. Does Echo handle underground and aerial fiber installation?
Yes. We perform both aerial and underground installations. For aerial fiber, our crews install cable on utility poles with all required safety measures. For underground, we trench, bore, or use micro-trenching techniques to place fiber beneath sidewalks or roadways. In all cases, we handle right-of-way access, permits, and environmental considerations to minimize disruption. Whether your project requires poles or plowing through city streets, Echo has the equipment and permits to complete it professionally.
11. How long does fiber installation typically take?
The timeline depends on project scope. A small internal wiring project can take days, while a city-scale OSP build takes weeks or months. Echo begins with a detailed site survey and project plan. We coordinate with local utilities and get permits right away to avoid delays. For example, building a 10-mile municipal network might take several months due to engineering and approvals. Smaller cabling jobs (a single building or parking lot) can often be completed in a few weeks. We’ll give you a clear schedule in our quote so you know what to expect.
12. What is turnkey project management for fiber?
Turnkey means we handle everything from concept to completion. Echo’s fiber project management covers design, budgeting, permitting, construction and final testing. We assign a project manager to coordinate engineers, crews, and inspectors. You won’t need multiple contractors – we work with utilities and local governments on your behalf. After build-out, we hand you a fully operational network with documentation. This “one-stop-shop” approach minimizes your oversight and risk.
13. Do you provide fiber network maintenance and emergency repairs?
Absolutely. We offer 24/7 maintenance and rapid-response services for fiber networks. If an outage or damage occurs, Echo’s team can mobilize immediately to repair fiber (splicing or replacement) and restore service. We also perform routine inspections to catch issues early. Maintenance contracts can include scheduled testing, updates, and a guaranteed response time for emergencies. Our goal is “minimal downtime, maximum reliability.”
14. What is fixed wireless network service? How does it compare to fiber?
Fixed wireless uses radio links (point-to-point or point-to-multipoint) to provide high-speed connectivity without cables. Echo deploys fixed wireless for campus links or last-mile access where laying fiber is impractical. Advantages: faster deployment and lower cost in rough terrain. Disadvantages: performance can be affected by distance or obstructions. We recommend fiber OSP when possible (for the highest bandwidth and reliability), but fixed wireless (including LTE/5G integration) is a great option for backup or remote sites. Many clients use fiber backbones with fixed wireless fallbacks for resilience.
14. What is fixed wireless network service? How does it compare to fiber?
Fixed wireless uses radio links (point-to-point or point-to-multipoint) to provide high-speed connectivity without physical cabling. Echo deploys fixed wireless for campus links or last-mile access where laying fiber is impractical.
Advantages include faster deployment and lower cost in challenging terrain. However, performance can be affected by distance or physical obstructions.
We recommend fiber OSP whenever possible for the highest bandwidth and reliability, but fixed wireless (including LTE/5G integration) is an excellent solution for backup connections or remote sites. Many clients use fiber backbones with fixed wireless fallbacks for added resilience.
15. Do you install cable TV (CATV) or structured cabling?
Yes. Echo handles all structured cabling needs including voice, data, fiber, and CCTV/coax systems. Our RCDD-certified technicians design and install cable infrastructure inside buildings and between equipment rooms.
We install CAT5e, CAT6, and CAT6a data cabling along with fiber backbones to serve offices, schools, hotels, and enterprise environments. We also provide CATV/CCTV coax and sound masking systems as required.
After installation, we provide labeling, “as-built” drawings, and certification reports, ensuring your infrastructure is fully documented and often covered by long-term manufacturer warranties.
16. What CCTV (security camera) solutions do you offer?
We design and install comprehensive CCTV systems including high-definition IP cameras, video management software, network video recorders (NVRs), and video wall integrations.
Echo delivers turnkey security solutions—from indoor and outdoor surveillance cameras to fully integrated systems connected to access control and monitoring platforms.
Our CCTV deployments often include AI-powered analytics such as motion detection and facial recognition for enhanced security intelligence. We ensure your system covers all critical areas and allows secure remote viewing access when needed.
17. Can your CCTV systems integrate with my network and other security systems?
Yes. All Echo CCTV systems are IP-based and connect over Ethernet or fiber networks, allowing centralized storage and remote access.
We integrate CCTV with access control systems so that cameras can trigger based on door events or display footage linked to card swipes.
This provides unified security management—giving you a single interface to view live video, review access logs, and monitor alarms. We also ensure video traffic is properly segmented on your network to maintain performance and security.
18. What access control systems do you provide?
Echo installs both hardwired and wireless access control systems. Our solutions include enterprise card readers, keypads, biometric scanners (fingerprint and facial recognition), and Bluetooth/mobile credential readers.
We provide hosted or on-premise control panels and integrate door, gate, elevator, and turnstile management.
All systems are managed through centralized software that logs access events and can sync with HR databases. Whether you require proximity cards or high-security biometric authentication, we tailor the system to your facility’s size and risk profile.
19. Do you offer biometric and mobile access control?
Yes. We install advanced biometric systems including fingerprint and facial recognition readers for high-security environments.
We also deploy mobile credential solutions using smartphones via Bluetooth or NFC technology.
This allows employees or guests to unlock doors using secure mobile apps while maintaining detailed access logs. These systems combine convenience with enterprise-level security.
20. What Wi-Fi solutions do you provide?
We deliver enterprise-class Wi-Fi solutions for both indoor and outdoor environments. This includes private business networks and guest Wi-Fi systems managed through cloud-based controllers.
For hospitality environments, we design high-speed guest Wi-Fi capable of supporting dozens of users per access point.
We also implement amenity Wi-Fi with branded splash pages and Wi-Fi analytics tools that capture user engagement data.
Our installations use business-grade hardware such as Cisco Meraki and Aruba to ensure reliability. Managed Wi-Fi plans include 24/7 monitoring and proactive performance management.
21. How is Echo Wi-Fi different from standard home or office routers?
Echo installs enterprise-grade wireless systems rather than consumer routers. These systems support high device density, centralized management, seamless roaming, and enhanced security features.
We conduct professional site surveys to design optimal coverage rather than relying on one-size-fits-all equipment.
Unlike home routers, our networks are engineered to support hundreds of devices and provide analytics, monitoring, and advanced configuration options suitable for enterprise environments.
22. Do you offer guest Wi-Fi for hotels and hospitality?
Yes. We design and deploy high-capacity guest Wi-Fi networks specifically for hotels, resorts, and hospitality venues.
Modern guests expect seamless Wi-Fi access, and our systems ensure coverage across rooms, lobbies, and public spaces.
We implement separate guest SSIDs, captive portals for login, bandwidth management, and optional marketing splash pages.
By integrating Wi-Fi with our CCTV and voice systems, we can help create a complete smart-building technology environment for hospitality clients.
23. What is Wi-Fi analytics and marketing?
Wi-Fi analytics captures behavioral data from network usage to help businesses understand visitor activity.
For example, when guests log into hotel Wi-Fi or customers access retail networks, we can track metrics such as dwell time and return visits—while respecting privacy standards.
Echo integrates marketing tools that display promotions, surveys, or branded messaging through Wi-Fi login portals.
This transforms public Wi-Fi into both a connectivity service and a data-driven marketing platform.
24. Can Echo improve Wi-Fi coverage at my facility?
Yes. We perform detailed RF (radio frequency) site surveys to identify interference and coverage gaps.
Based on survey results, we design an optimized access point layout to eliminate dead zones.
If you already have Wi-Fi installed, we can reconfigure channels, optimize power levels, or add additional access points.
We also deploy mesh and point-to-point wireless solutions for challenging areas. Our goal is seamless coverage and consistent performance throughout your facility.
25. What VoIP and phone system solutions do you offer?
Echo is a full-scale hosted VoIP provider offering both on-premise PBX systems and cloud-hosted (SaaS) phone platforms.
Our voice portfolio includes business VoIP systems, multi-tenant phone solutions, and integrations with Echo CX call center services.
We work with industry-leading platforms such as NEC, Ericsson-LG, and ClearlyIP.
We can deploy complete office phone systems with voicemail, extensions, auto-attendants, and mobile app integration.
For hospitality environments, we install guest room phone systems as well.
By bundling VoIP with network infrastructure and call center services, we provide seamless, unified communications solutions.
26. Can Echo integrate phone systems with your call center?
Yes. Our call center is designed to work seamlessly with your phone system. We can configure your VoIP or PBX system so incoming calls transfer directly to Echo CX agents when needed.
For example, your main business number can overflow to our call center after hours, or calls can be distributed between your internal team and our support agents using automated call routing.
This integration ensures customers experience consistent communication whether they reach your office directly or connect through Echo’s call center team.
27. Can Echo support large multi-tenant buildings or campuses with one phone system?
Yes. We specialize in scalable phone systems for multi-tenant buildings, campuses, hotels, and large facilities.
Using hosted VoIP or on-premise PBX systems, we can serve multiple offices, floors, or buildings under one centralized platform.
Features may include tenant-based billing, internal extension dialing, centralized management dashboards, and property-level administrative controls.
For hospitality or residential environments, each guest or resident can have individual line services while management maintains oversight from a single system interface.
28. What are your managed services offerings?
Echo’s Managed Services provide proactive network management and infrastructure support.
This includes managed routers and firewalls, 24/7 monitoring, performance optimization, and cloud connectivity integration.
We continuously monitor network health, apply firmware updates, and perform configuration changes remotely when necessary.
Service plans may include backup internet solutions (such as LTE failover) and dedicated support engineers.
Our managed services function as an extension of your IT department, ensuring uptime and resolving issues before they disrupt your operations.
29. Do you monitor networks 24/7?
Yes. With Echo’s managed service plans, we provide continuous 24/7 monitoring through our Network Operations Center (NOC).
Our team monitors for outages, performance degradation, fiber cuts, router failures, and security alerts.
When issues arise, we often resolve them remotely or dispatch technicians as needed.
Continuous monitoring allows us to address problems before they impact end users, delivering improved reliability and peace of mind.
30. Can Echo manage my cloud connections and VPNs?
Yes. Our managed services include configuring and monitoring secure VPN tunnels and cloud connectivity solutions.
We support secure connections to platforms such as AWS or Azure, as well as site-to-site VPN configurations.
We can also deploy MPLS or SD-WAN overlays when required for enterprise environments.
Firmware updates, certificate management, and ongoing performance monitoring are included to ensure secure, reliable connectivity.
31. What internet connectivity options do you install?
Echo installs fiber internet (FTTx), fixed wireless, and LTE connectivity solutions for business environments.
We can provision dedicated fiber circuits directly into your building or deploy licensed microwave links for high-speed wireless connectivity.
LTE and 5G solutions may be configured as primary or backup WAN connections.
Our goal is to deliver the fastest and most reliable internet connectivity available in your location.
32. Do you provide fiber-to-the-home or fiber-to-the-premise (FTTP/FTTH)?
Yes. We partner with carriers to deploy fiber-to-the-premise (FTTP) and fiber-to-the-home (FTTH) connections.
Our OSP team constructs the required infrastructure—from backbone connections to aerial or underground conduit placement—bringing fiber directly into your building.
After external construction, we install indoor terminations and perform testing to ensure ultra-high-speed, low-latency service.
33. Can Echo provide internet service in remote or rural areas?
Yes. In locations where fiber is unavailable, we deploy fixed wireless, licensed microwave, or LTE solutions to connect remote facilities.
Our FCC-licensed microwave links can span long distances and provide reliable broadband access.
We design hybrid solutions when necessary to ensure connectivity for rural campuses, municipalities, and island environments.
34. Do you offer redundant or backup internet connectivity?
Yes. We configure redundant internet connections to protect business continuity.
For example, a primary fiber circuit can be paired with fixed wireless or LTE backup connectivity.
Routers are configured for automatic failover so that if one connection fails, traffic seamlessly switches to the secondary link.
Both connections can be monitored as part of our managed services plan.
35. How much do your services cost? Do you have pricing?
Pricing varies based on project scope, scale, and technology requirements.
Because each fiber, Wi-Fi, security, or call center deployment is unique, we do not publish fixed pricing.
We begin with a consultation to understand your needs and then provide a detailed custom proposal.
Our goal is to deliver competitive pricing aligned with your technical requirements and budget expectations.
36. What does Echo’s project scoping process involve?
We begin every project with a site survey or consultation. Our team evaluates your facility, infrastructure, business goals, and technical requirements.
For network projects, we review building layouts, outdoor routing paths, and existing systems. For call center or phone deployments, we assess call volume, operational workflows, and integration needs.
Based on this evaluation, we develop a custom design and provide a proposal outlining equipment, scope, timeline, and budget.
Throughout the process, we maintain clear communication to ensure alignment before implementation begins.
37. Are Echo’s technicians certified?
Yes. Our technicians maintain relevant industry certifications in fiber splicing, CCTV systems, structured cabling, and networking technologies.
Many of our team members are RCDD-certified for structured cabling design and implementation.
We follow OSHA safety protocols and adhere to established industry standards.
Echo is fully insured and bonded, ensuring professional, code-compliant installations.
38. Do you follow specific quality or security standards?
Yes. We adhere to TIA/EIA standards for cabling, IEEE standards for wireless networks, NEC electrical codes, and OSHA safety regulations.
For security solutions such as CCTV and access control, we implement encryption, secure authentication, and industry best practices.
Quality checks are performed throughout each project to ensure installations meet or exceed regulatory and performance standards.
39. Do you provide warranties or guarantees on your work?
Yes. We provide a one-year workmanship warranty on installations.
All fiber and cabling installations are tested and certified.
We can also facilitate extended manufacturer warranties (often 15–25 years) for structured cabling systems.
If issues arise following installation, we respond promptly under our warranty terms.
40. Can Echo work within my budget or phase a project rollout?
Yes. We can structure projects in phases to align with your financial and operational goals.
For example, infrastructure can be installed first, with endpoint devices added in later phases.
We can also recommend scalable equipment solutions that allow expansion over time.
Our goal is to deliver the strongest performance possible within your available budget.
41. Do you offer support after installation?
Yes. Echo provides ongoing post-installation support.
This includes maintenance contracts, 24/7 help desk services through Echo CX, and on-call technical support.
We remain available for firmware updates, configuration adjustments, system expansion, and troubleshooting as your needs evolve.
42. How quickly can Echo respond to an emergency service call?
We offer rapid emergency response services for critical outages.
In metro areas such as Atlanta, technicians can often be dispatched within hours.
Managed service contracts include guaranteed response times, frequently within four hours or less.
Our emergency hotline is staffed 24/7 to ensure immediate assistance when needed.
43. Can Echo work with municipal or government procurement processes?
Yes. We have extensive experience with public-sector projects.
We comply with formal RFP procedures, provide required bonding and insurance, and meet government contracting standards.
Our experience includes broadband deployments, infrastructure construction, and security installations for cities and counties.
44. Who are some of your partners or certifications?
Echo partners with industry-leading manufacturers including Cambium Networks, American Tower, Avigilon, Baicells, CommScope, NEC, Ericsson-LG, and ClearlyIP.
We adhere to BICSI standards and maintain necessary safety certifications and carrier approvals.
These partnerships and certifications ensure compatibility, performance, and compliance across all deployments.
45. Does Echo offer training or documentation on installed systems?
Yes. We provide full documentation including as-built drawings, cable labeling records, schematics, and certification reports.
We also offer hands-on training for your staff on operating phone systems, access control software, CCTV platforms, and network management tools.
Our goal is to ensure you are fully comfortable managing your new systems.
46. How do you coordinate multiple trades during a project?
Echo acts as the project integrator.
We coordinate schedules with electricians, contractors, construction teams, and internal IT staff to prevent conflicts.
We ensure pathways, power, and structural components are prepared before installation begins.
This centralized coordination keeps projects on time and reduces risk.
47. What do the industry-specific pages cover?
Our industry pages provide examples of how Echo’s solutions apply to sectors such as hospitality, retail, education, and municipalities.
They highlight use cases, challenges, and tailored technology solutions including Wi-Fi, security systems, broadband infrastructure, and voice systems.
These pages illustrate how our services adapt to specific industry needs.
48. How do you ensure minimal disruption during installation?
We carefully plan installations to reduce operational disruption.
When necessary, we schedule work during evenings or weekends.
For outdoor construction, we use trenchless techniques when possible.
Inside facilities, we maintain clean workspaces and use temporary networks to avoid service interruptions.
Any required downtime is communicated in advance.
49. Does Echo handle repairs of competitor-installed systems?
Yes. We can assess, repair, upgrade, or expand systems originally installed by other contractors.
We evaluate existing infrastructure and recommend repairs or improvements as needed.
While compatibility may vary by vendor, we work with a wide range of equipment platforms.
50. Do you offer network documentation and cable labeling?
Yes. We provide comprehensive as-built documentation following every cabling or network installation.
All cables and ports are labeled according to industry standards.
We deliver diagrams and system documentation to support future maintenance, troubleshooting, or expansion.
